Terms of Service

Overview

Crafted Cabinetry values the privacy, security, and trust of our customers. By using our website and placing an order, you agree to the terms and conditions outlined below.

Customer information is handled securely. We do not share, sell, or trade private customer information. All payment information is encrypted and transmitted through secure connections for processing.

Shipping

Crafted Cabinetry primarily uses FedEx for custom product deliveries.

If FedEx is unable to complete delivery due to customer availability issues, we will attempt to contact the customer using the information provided during checkout.

Customers are responsible for ensuring successful delivery. Failure to coordinate delivery may result in additional storage or re-delivery charges.

Shipping Lead Times

Production timelines vary depending on product type, customization, and order requirements.

Current lead times are displayed throughout the website and may vary based on product complexity.

The minimum construction time for basic unfinished products begins at approximately 7 business days.

Order Changes & Cancellations

Orders enter production shortly after submission.

After 24 hours of order placement, cancellations or changes cannot be guaranteed.

Customers are responsible for reviewing:

  • Product selections
  • Measurements
  • Finishes
  • Quantities
  • Order details

before completing checkout.

If a cancellation is approved after production has started, refunds may be adjusted based on the production progress and applicable fees.

Custom Order Adjustments

If you require customizations that are not available during checkout, please contact our team with:

  • Order number
  • Requested customization details

Examples may include:

  • Custom bore placement
  • Finger pulls
  • Custom stiles
  • Custom rails

Returns

Due to the custom-made nature of our products, Crafted Cabinetry does not accept standard returns on custom wood products.

All products are manufactured specifically for each order and are not held as general inventory.

Damaged, Missing, or Incorrect Items

Please inspect all packages within three days of delivery.

If your order arrives damaged, missing, or incorrect:

  • Contact us immediately
  • Provide your order details
  • Include photos of the issue

Reports must be submitted within 30 days of delivery for replacement consideration.

Please do not refuse damaged shipments. Accept the delivery and contact our team so we can provide the correct next steps.

Colors & Appearance

Wood is a natural material, and variations in grain, texture, and color are expected.

Crafted Cabinetry cannot guarantee that colors shown on monitors, devices, or printed materials will exactly match the final product.

Natural variations are part of the character of real wood products.

Product Information & Website Errors

Crafted Cabinetry reserves the right to update:

  • Product designs
  • Dimensions
  • Availability
  • Pricing
  • Website information

We are not responsible for typographical errors or incorrect information displayed on the website.

Customers should review their order confirmation carefully and contact us immediately if corrections are needed.

Measurements & Product Fit

Customers are responsible for reviewing product dimensions before ordering.

Crafted Cabinetry cannot accept cancellations or refunds due to incorrect measurements, unsuitable sizing, or products that do not fit the intended space.

Additional charges may apply for modifications or replacement products.

Warranty Limitations

Warranty coverage applies only when products are handled, stored, installed, finished, and maintained according to recommended guidelines.

Products affected by:

  • Moisture
  • Extreme temperature changes
  • Improper storage
  • Job-site conditions
  • Incorrect finishing
  • Unauthorized modifications

may not qualify for warranty coverage.

Wood Product Care Requirements

Wood naturally expands and contracts due to changes in humidity and temperature.

To protect unfinished wood products:

  • Store products in controlled environments
  • Avoid exposure to moisture and extreme conditions
  • Finish and seal products properly before installation
  • Follow recommended handling guidelines

Improper handling may result in warping, twisting, or cracking.

Our Guarantee

Crafted Cabinetry guarantees products are delivered according to standard construction specifications.

Approved warranty claims may include replacement of defective products when the issue is determined to be a manufacturing defect.

Normal characteristics of wood, including minor variations and natural movement, are not considered defects.

Contact Us

For questions regarding orders, policies, warranty, or support:

Email: information@craftedcabinet.com
Phone: 925-849-4110