Refund and Returns Policy

Overview

Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be:

  • Unused
  • In the same condition as when you received it
  • In the original packaging

Certain products are not eligible for returns.

Non-Returnable Items

  • Custom Wood Doors
  • Custom Drawer Boxes
  • All Cabinet Doors

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email confirming receipt of your returned item.

We will also notify you regarding the approval or rejection of your refund.

If your refund is approved, it will be processed and automatically applied to your original payment method or credit card within the applicable processing period.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times may vary.
  3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at:

Email: information@craftedcabinet.com

Sale Items

Only regular-priced items are eligible for refunds.

Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at:

Email: information@craftedcabinet.com

Approved exchange items should be sent to:

Address:
5114 Port Chicago Hwy. Suite B
Concord, CA 94520

Shipping Returns

To return an approved product, please mail your item to:

Crafted Cabinetry
5114 Port Chicago Hwy. Suite B
Concord, CA 94520

Customers are responsible for their own return shipping costs. Shipping costs are non-refundable.

If a refund is issued, the cost of return shipping may be deducted from the refund amount.

Depending on your location, the delivery time for exchanged products may vary.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding refunds, returns, or exchanges, please contact our support team.

Email: information@craftedcabinet.com